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SUPPORT

Support Ticket System

 In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.  

OPEN A TICKET

Remote QuickSupport

Remote support for software training and system maintenance purposes is here, using the modern TeamViewer software. Remote maintenance and remote support via TeamViewer is available to clients holding a remote support agreement. The remote maintenance software "TeamViewer" enables a support person to see your screen and/or to control your computer to offer precise assistance. With a subscription to the remote support service, and by installing Remote QuickSupport, you establish a joint meeting with Loeb Internet Ventures, LLC. This service allows  for one on one training and support.


You must first call in for assistance before you can download and run Remote QuickSupport. 

Contact client support to call in, and for further assistance.

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QuickSupport

By starting the TeamViewer software you automatically agree to the liability disclaimer. 

QuickSupport Disclaimer